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Concerning number of UK motorists delaying vehicle repairs

Monday 31 October 2016, By Autovolo

Concerning number of UK motorists delaying vehicle repairs

Concerning number of UK motorists delaying vehicle repairs

More than two-fifths of UK motorists put off repairing their cars once they have discovered a fault, new research from The Motor Ombudsman has revealed.

Of the 1,000 drivers surveyed by the motor industry’s self-regulation organisation, 43 per cent admitted putting off the repair work.

A further 35 per cent of those who avoided mechanics claimed an inability to explain what was wrong with the vehicle as being the reason for them failing to seek professional advice.

It was also revealed that 38 per cent of motorists skip having their cars serviced, with 36 per cent of those people saying they were concerned they’d be overcharged.

Jodie Kidd, spokesperson for the launch of The Motor Ombudsman, said: “I definitely understand that not knowing too much about cars can put people off taking their car to the garage – no one wants to draw attention to their ignorance!

“Another big worry is the cost associated with the work that needs to be done, meaning we’re skipping services. Having a reliable guide to help find a reputable garage with credible professionals fills us with confidence and allows us to address any potential issues.”

Bill Fennell, managing director of The Motor Ombudsman, said the ombudsman’s presence should reassure customers.

“Our ultimate aim is to give consumers peace of mind, ease relations between garages and motorists and find the fairest solution for both parties should a dispute arise,” he said. “All our accredited garages comply with our comprehensive Trading Standards-approved Code of Practice and our service is completely free for the public.”